Question 1

What does RodSmith Buyer Protection cover?

Accepted Answer

When you purchase a rod through RodSmith using our payment system and communicate through in-platform messaging, you are covered for: rods not as described, workmanship defects (guide wrap failures, epoxy defects, ferrule problems), and non-delivery.

Question 2

What are the protection windows?

Accepted Answer

From the date delivery is confirmed: 5 days for general disputes (item not as described, damage in transit) and 14 days for workmanship defects. Non-delivery claims can be filed within 14 days of shipment.

Question 3

Can I return a rod because I changed my mind?

Accepted Answer

Buyer's remorse is not covered. Custom fishing rods are built to your specifications and cannot be resold as-is. Some builders may accept returns at their discretion, with the buyer responsible for return shipping costs.

Question 4

How do I file a dispute?

Accepted Answer

Email support@rodsmith.app with your order ID, a description of the issue, and clear photos showing the problem. RodSmith will review your claim and contact the builder to begin resolution.

Question 5

When do builders get paid?

Accepted Answer

Payout timing depends on tier. A builder's earnings transfer to their Stripe balance as soon as the buyer is charged. New builders: 7-day Stripe hold, weekly payouts (Friday). Verified builders (5+ orders, 30+ days): 3-day hold, daily payouts. Trusted builders (15+ orders, 90+ days): 2-day hold, daily payouts.

Question 6

What workmanship defects are covered?

Accepted Answer

Covered defects include guide wraps coming loose, epoxy finish cracking or delaminating, ferrule alignment issues, cork or grip material separating, reel seat malfunction, and any structural failure under normal use within the 14-day window.

Question 7

What if the builder asks me to pay outside the platform?

Accepted Answer

Don't do it. Payments via Venmo, PayPal, cash, or any off-platform method void all Buyer Protection coverage. Report builders who pressure you to pay off-platform to support@rodsmith.app.

Question 8

How long does dispute resolution take?

Accepted Answer

The builder has 3 business days to respond. If they propose a resolution, both parties get time to agree. If the builder doesn't respond, RodSmith escalates and can issue a refund directly. Most disputes resolve within 7-10 business days.

Buyer Protection & FAQ

Buyer Protection & FAQ